Frequently Asked Questions (FAQ)

1. What products does InterGourmandise offer?

InterGourmandise offers a wide range of fresh truffles, truffle-based products, wild mushrooms, and high-class caviar. We pride ourselves on providing the finest delicacies for our discerning customers.

2. How can I place an order on InterGourmandise.co.uk?

You can place an order by following these simple steps:

  1. Visit our website and browse through our range of products.
  2. Add the desired products to your shopping cart.
  3. Complete your order by providing delivery details and making the payment.

3. What payment options are available?

We accept payments via credit and debit cards as well as PayPal. We do not accept checks or cash. Payment is processed when your order is dispatched.

4. How long does delivery take and how much does it cost?

Standard delivery usually takes between 3-5 business days. A flat rate of £8 per order is applied for shipping. For more details, please visit our shipping information page.

5. Can I track my order?

Yes, once your order is dispatched, you will receive a tracking number via email. You can use this number to track your order on our delivery partner's website.

6. What is your return policy?

If you are not completely satisfied with your purchase, you can return it within 14 days of receipt. Please ensure that the items are in their original packaging and saleable condition. Return shipping costs are your responsibility. For more information, please refer to our return policy page.

7. How can I contact customer service?

You can reach our customer service team by emailing us at info@intergourmandise.co.uk or by calling us at 07392 797285. Our team is available Monday to Friday, from 09:00 to 17:00.

8. Are your truffles and caviar sustainably sourced?

Yes, we are committed to sustainability and ethical sourcing. Our truffles and caviar are sourced from trusted suppliers who adhere to sustainable and ethical practices.

9. Do you offer gift options?

Yes, we offer a variety of gift options for special occasions. You can choose from our selection of gift boxes or contact our customer service team to create a custom gift package.

10. Do you deliver internationally?

Yes, we ship internationally from our European warehouse. For international delivery inquiries, please contact our customer service team for more information.

11. How should I store my truffles and caviar?

Truffles should be stored in a cool, dry place, preferably in the refrigerator, and consumed within a few days of purchase for optimal freshness. Caviar should be stored in the coldest part of your refrigerator and consumed within the recommended time frame indicated on the packaging.

12. Do you offer wholesale options?

Yes, we offer wholesale options for businesses. Please contact us at info@intergourmandise.co.uk for more information on wholesale pricing and terms.

13. Can I cancel or modify my order after it has been placed?

If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been dispatched, it cannot be modified or canceled.

14. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or a refund, depending on the situation.

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