Terms and conditions

Welcome to InterGourmandise!

By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. General

These terms and conditions apply to all users of the InterGourmandise website and any orders placed through it. We reserve the right to update these terms at any time without notice. Your continued use of the site signifies your acceptance of any changes.

2. Orders and Acceptance

  • Order Acceptance: Your order is an offer to buy from InterGourmandise. We accept your offer when we dispatch the goods to you.
  • Order Confirmation: An email order confirmation is sent for your records. If you pay by prepaid purchase, the contract is finalized with this confirmation.
  • Right to Decline: We reserve the right to decline orders for reasons such as delivery issues, past returns, or frequent order returns.

3. Pricing and Payment

  • Pricing: All prices are shown in GBP and exclude taxes and delivery charges. Delivery costs are added at checkout.
  • Payment Methods: We accept credit/debit cards. Payment is due upon dispatch. Cheques and cash are not accepted.
  • Minimum Order Value: GBP 10.00.
  • Validity of Prices: Prices are valid at the time of order. Limited offers have specific validity periods displayed on the site.

4. Delivery

  • Delivery Charges: A flat rate of GBP 22 per order applies. Delivery costs are clearly stated during the order process.
  • Delivery Times: Please refer to our shipping information page for delivery times. Any delays will be communicated immediately.
  • Stock Availability: Our online inventory is regularly updated. In rare cases of unavailability, we will notify you promptly.

5. Returns and Refunds

  • Return Policy: Items can be returned within 14 days of receipt if you are not completely satisfied. Items must be in original packaging and saleable condition.
  • Return Costs: You are responsible for return shipping costs.
  • Refunds: Refunds will be processed to your original payment method within 30 days of receiving your return.

6. Warranty Claims

  • Claims Period: Warranty claims must be made within 1 week of receipt.
  • Conditions: Claims are limited to defects in materials or workmanship under normal use.

7. Data Protection and Privacy

  • Data Use: Your data is used solely for processing your order and fulfilling our contract with you. We will not share your data with third parties except as necessary for order fulfillment.
  • Privacy: We are committed to protecting your privacy. For more information, please refer to our data protection policy.

8. Security

  • SSL Encryption: We use SSL encryption to protect your personal data during transactions.
  • Credit Card Details: We do not store your credit card details.

9. Marketing Communications

  • Consent for Emails: By subscribing to our newsletter, you consent to receive promotional emails from InterGourmandise. You can unsubscribe at any time.
  • Referral Program: You may refer friends to our site via email. Your email address will only be used to send the invitation.

10. Right to Information

  • Access to Data: You have the right to access, correct, block, or delete your stored data. Contact us for more information.

11. Jurisdiction

These terms are governed by United Kingdom law. All disputes arising from the use of this site or any transactions made through it will be subject to the jurisdiction of the courts of the United Kingdom.

12. Liability

While we strive to provide accurate and up-to-date information, we cannot guarantee the completeness or accuracy of all content on our site. We are not responsible for the content of external links.

Contact Information

IGB Trading Limited
Third Floor
207 Regent Street
London, W1B 3HH, United Kingdom
Phone: 07392 797285 (Monday to Friday, 09:00-17:00)
Email: info@intergourmandise.co.uk
Director: Vladimir Pehlivanov

Last Updated: July 2024